Results are what matters. Attadale knows how to realize results.

The most sophisticated analysis and the most professionally designed recommendations do not make change. The implementation of recommendations to effect change is what drives results. Attadale understands the importance of fact-based recommendations and the ability to implement them.

Business Integration

Change rarely happens in isolation. Understanding how recommended process, organization or technology change integrates with the business is critical to implementation success. Attadale considers implementation requirements such as training, staff skills, policy or procedure updates, impact on productivity (learning curves), quality, performance management and risk mitigation.

Change Management

Effective change management is about leading people through a transition to a future state environment. Impactful change management is multi-faceted and manages to results. Our change management is tangible and demonstrates the positive impact of change by putting real wins on the board.

Program Management Office

Too often program management offices focus on the administrative tasks and many fail to truly lead and manage a program. Attadale’s approach is to co-lead with client staff to actively drive solutions, mitigate risk, and establish best practices. Even for the longest and most complex projects, our goal is to establish, train and fully transition to client ownership.

Rapid Solution Design

Coalescing teams around critical business issues and direction is key to defining a unified path forward. Leveraging professional facilitation and intensive analytical prework, Attadale will deliver in a few days what may take weeks to resolve in a normal business environment. When speed is of the essence and alignment is required, rapid solution design workshops keep you on track.

 

News and Notes

People and processes make the difference at tech companies, even for great clients like Gogo
Geoff Colgan interviewed by Benchmark Portal on role of Big Data in contact centers
Attadale’s Joe Uttech elected to American Society of Quality (ASQ) Chicago Section Executive Board
Attadale Quality drives successful multi-site A-SPICE Capability Level 3 Assessment
Attadale Analytics referenced in HBS Case #9-314-003 for healthcare innovation