Our consultants leverage quantitative and fact-based methodologies that get results.
Drawing on our expertise in CAPA, complaint management, regulatory, ISO 9001, ISO/IEC 15504 Automotive Software Quality, Six Sigma, and data content environments, we help clients design and implement end-to-end quality management systems that elevate operational performance.
Process Design & Innovation
When analyzing operational processes we combine functional expertise with practical experience considering tools, technology, and organizational structure to align process with strategy, accelerate cycle time, eliminate waste, and reduce cost.
To meet performance expectations, managers need information. We assist clients in the development of effective metric reporting frameworks that link behavior to operations and align both to strategy.
We help our clients take on their most important organizational challenges designing new operating models, assessing future state operations, and implementing transformative change to the organization.
All companies strive to meet or exceed customer expectations and effectively resolve customer complaints. We help our clients by designing and implementing solutions for today’s multi-channel consumer by differentiating loyalty from satisfaction, and focusing on measures that convey how well the client meets customer’s expectations.