Our consultants leverage quantitative and fact-based methodologies that get results.

Quality Excellence

Drawing on our expertise in CAPA, complaint management, regulatory, ISO 9001, ISO/IEC 15504 Automotive Software Quality, Six Sigma, and data content environments, we help clients design and implement end-to-end quality management systems that elevate operational performance.

Process Design & Innovation

Performance Management

To meet performance expectations, managers need information. We assist clients in the development of effective metric reporting frameworks that link behavior to operations and align both to strategy.

Organizational Effectiveness

We help our clients take on their most important organizational challenges designing new operating models, assessing future state operations, and implementing transformative change to the organization.

Customer Experience

All companies strive to meet or exceed customer expectations and effectively resolve customer complaints. We help our clients by designing and implementing solutions for today’s multi-channel consumer by differentiating loyalty from satisfaction, and focusing on measures that convey how well the client meets customer’s expectations.

News and Notes

People and processes make the difference at tech companies, even for great clients like Gogo
Geoff Colgan interviewed by Benchmark Portal on role of Big Data in contact centers
Attadale’s Joe Uttech elected to American Society of Quality (ASQ) Chicago Section Executive Board
Attadale Quality drives successful multi-site A-SPICE Capability Level 3 Assessment
Attadale Analytics referenced in HBS Case #9-314-003 for healthcare innovation