It’s a wrap! As we close out 2024, we’re celebrating a year of remarkable achievements across our organization. From groundbreaking innovations to impactful research, this year has been defined by growth, collaboration, and success. Here’s how our Market Research, AI Technologies, and Operations teams made 2024 unforgettable—and how we’re poised to build on this momentum in the year ahead.

Awarded Our First Patent in Generative AI
A monumental achievement this year was being granted our first patent for a revolutionary end-to-end AI system. This innovation leverages Large Language Models to parse and analyze customer communications, setting a new benchmark in AI-powered customer engagement that delivers improved efficiency AND customer experience.

Protecting Personal Information in Research – US Census Bureau (USCB)
Regulations prohibit the USCB from exposing Personally Identifiable Information (PII) externally, complicating their ability to integrate digital and physical research incentives. Attadale received a contract to develop a novel program to deliver and manage incentives without PII, increasing efficiency, saving money, and improving customer experience.

Longitudinal Research into Consumer Buying Behaviors in Telecommunications
In its seventh year, our research partnership with a leading telecommunications company continues to generate critical insights that shape their strategic decisions. Our insights validated their internet expansion strategy quantifying its impact on customer satisfaction, and identified key attributes most important to customer buying decisions.

Defining Quality through an Innovative Image-Based Research Survey
This year, our Market Research team set a new standard with an innovative image-based survey for a global manufacturing client. By leveraging visual data collection and conjoint analysis, we delivered actionable insights that transformed our client’s approach to customer engagement and product development.

Quantifying the Customer Impact of Surgical Innovation
We partnered with a distinguished medical association to design and execute a comprehensive survey of the world’s leading shoulder surgeons, analyzing the patient impact innovations and key advancements in their field. The study’s findings were published in an esteemed academic journal, contributing valuable knowledge to the surgical community.

Thanks to the dedication and creativity of our teams, 2024 was a testament to our ability to innovate, collaborate, and deliver exceptional results for our clients. We are proud of these accomplishments and excited to build on this momentum in the year ahead.

Contact Attadale to learn how we protect customer privacy, enhance engagement, drive innovation, and achieve operational excellence. Our Operations, Analytics, and AI teams can assist you to meeting your 2025 goals. Book a meeting with us today!