While many companies are experimenting with how to drive greater performance with Gen AI, many of our clients are hesitant to pull the trigger and launch these experiments into production. While the benefits of AI are often clear-cut, the risks can be harder to quantify and control.
If you’re wondering whether you’re ready to use Gen AI, check out our handy cheat sheet below to explore some of the most important governance considerations:
Ensure Consistency
Nothing erodes trust in Gen AI faster than getting different results when you try the same thing twice. Build a “library” of test cases, and make sure that the responses from your inquiries don’t change.
Correct Overconfidence
Many Gen AI implementations default to giving a response every time. But without the data to support a good answer, the responses can be misleading or even incorrect. Your solutions need to be tested thoroughly for how AI handles questions it can’t answer.
Defend Privacy and Control Access
So-called “adversarial attacks” are an ongoing challenge with Gen AI. When you allow AI tools access to sensitive information, some users will try to convince the AI to reveal information they shouldn’t have. Your implementation needs to include protections, and robust testing, for this possibility.
Actively Manage Costs
Gen AI can be expensive – but a well designed system controls costs by only using the most powerful tools when needed. If you don’t design with costs in mind, you might be surprised when you get your first bill!
Proactively Change User Behavior
If users are accustomed to older technologies, they have learned habits for how they interact with those systems. AI can make more powerful and more intuitive interactions, but only if you help users break those old habits.
Address Ethical and Legal Considerations Head-on
Don’t make this an afterthought! Build proactive discussions around how to use AI appropriately into your design discussions, and you won’t find yourself scrambling to make adjustments later.
Understand Bias and Ensure Equity
Your AI may have a tendency to fail for certain groups and use cases. At a minimum, leaders need to understand when this happens, so they can evaluate risk or invest in improving performance for certain groups.
Clearly Define Roles and Responsibilities
Any Gen AI solutions exist as part of a broader ecosystem. Being clear and explicit about what the expectations are for each step of the process can help avoid critical omissions. Pay especial detail to when you want the AI to be the primary agent for a specific task, versus when you want ultimate ownership to belong to a person who is being aided by AI tools – the last thing you want to hear is “I thought the AI was handling that.”
Know you need Gen AI to keep up with your competitors, but nervous about how to get started? Connect with Attadale today to learn more about how we can help you drive meaningful change!