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Increase your knowledge worker productivity by automating lower-value tasks such as identity verification, document request follow-up, and data validation. Deploying AI-enabled bots allows organizations to automate entire transactions or select elements. Simultaneously, bots assist customers by encouraging them to complete transactions more timely, and provide increased flexibility on when and how they interact. This short demo highlights how bots may facilitate productivity and customer choice.
A recent study identified a 40% improvement in average call handle time when conversational bots where deployed. How productive are your knowledge workers?
The IVR is one of the most common entry points for customer interactions. Unfortunately most IVR’s lack the power to drive conversational interactions or complete advanced transactions. Attadale has integrated real-time speech services and modern IVR technology to provide omni-channel conversational bots, allowing your customers to enter through your website or the IVR, switch channels, interact with conversational dialogue, and escalate to customer service, if necessary.
One recent study estimates 20% of customer interactions will be AI-enabled conversations by 2022. Is your organization ready?
Customers are proactively selecting self-service automated transactions. In return they demand increased flexibility and conversational interactions. Leading bots use Natural Language Understanding (NLU), allowing users to communicate in a natural conversational dialogue and is important to increased utilization of text and voice chat. This short video highlights leading tools that may accelerate advanced NLU bot deployment.
A recent study identified that 71% of consumers prefer voice-driven search over text driven search. Do your bots enable conversational dialogue?
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