Artificial Intelligence will solve every single problem your business faces – that’s what much of the popular press would have leaders believe.
Attadale’s proven approach cuts through the hype to realize results – including careful measurement of tool capabilities, tailoring solutions to a client’s organization, and designing for continuous improvement.
Our independence from technology vendors allows us to implement the right solutions for clients.
Unlock the hidden power of unstructured data
It lives in unstructured text – notes fields, call transcripts, customer chats and emails, or social media. Without AI, all this transactional data is effectively retired after use. With AI, we can extract this data into a usable form, learn more about customers, and drive change.
Using AI, images can be tagged and categorized, videos can be automatically analyzed, and a wide range of assets and file types can be managed efficiently and effectively in the digital world.
Official documents mean paper. Most companies don’t send them by mail anymore, yet too often these documents live as PDF scans, to be routed and held in a repository. With results better than ever, and even extending to hand-written papers, many industries can finally unlock the information which has been hidden in these documents.
Create next-gen customer interactions
Most call centers today have a simple mission - to keep customers happy while keeping costs down. AI can help leaders dramatically reduce costs by automating clerical tasks but it can do so much more. Freeing up agents' attention to focus on service can improve customer experience. Transcribing and analyzing calls can create new insights on customers to drive both strategy and marketing. Real-time analytics can customize call scripts to suit the situation, improving interactions and enabling targeted sales. The best call centers enable insights across the organization.
Chat bots have been available to automate web interactions for years, but they were expensive to implement and uncomfortable to use. Now, businesses can actually increase customer satisfaction by empowering consumers to interact with them in a more natural, conversational setting that doesn't increase cost to serve.
To successfully compete for consumers' attention, businesses need to present the most relevant information at the right time, in the right way. AI lives at the heart of this - with sophisticated customer profiling we can understand what's most important to them and communicate the way that they want.