Quality Excellence
Drawing on our expertise in CAPA, complaint management, regulatory, ISO 9001, ISO/IEC 15504 Automotive Software Quality, Six Sigma, and data content environments, we help clients design and implement end-to-end quality management systems that elevate operational performance.
Process Design & Innovation
Process design and process innovation remains the foundation for digital transformation and unlocks digital process that drives outcomes.
Performance Management
To meet performance expectations, managers need information. We assist clients in the development of effective metric reporting frameworks that link behavior to operations and align both to strategy.
Organizational Effectiveness
We help our clients take on their most important organizational challenges designing new operating models, assessing future state operations, and implementing transformative change to the organization.
Customer Experience
All companies strive to meet or exceed customer expectations and effectively resolve customer complaints. We help our clients by designing and implementing solutions for today’s multi-channel consumer by differentiating loyalty from satisfaction, and focusing on measures that convey how well the client meets customer’s expectations.
Operational Analytics
Forecasting Accuracy
Operational Segmentation
We link behaviors to operations. Using advanced behavioral segmentation techniques, Attadale defines target behaviors, quantifies segments, and utilizes advanced statistical methods to define business processes and supporting operations to maximize profits.
Performance Management (Operational Transparency)
Attadale develops performance frameworks – e.g., the Balanced Scorecard – explicitly linking strategy to objectives and objectives to operations. Focusing on leading indicators, we define a scorecard to cascade throughout your organization and lead effective decision making.
Management Reporting Infrastructure
Managers need information. Management reports are the most prevalent data set used to provide insight into operations and performance. By designing management reports within the context of a Business Decision Framework Attadale links management reporting to the metric framework, data infrastructure, and key performance indicators driving your business operations.